Booking request vs. Instabook

StayAltered Hosts can get reservations from StayAltered Guests in 2 different ways:

1) Booking request

Affiliate Hosts or hosts without a Property Management System (PMS) can receive booking requests via StayAltered. This includes a Booking Request form, so that you receive the guest information and are in direct contact with guests.

2) Instabook

Hosts who use the below property management systems (PMS) and channel managers (CM) can get direct reservations (bookings, details, and credit cards) from StayAltered Guests. You, the host, are the merchant of record and deal directly with the guest. You can also update prices, availability, promotions, and content on their StayAltered place listings.

Currently we can offer instabook to hosts with the following PMS's: Apaleo, Cloudbeds, Guestline, Mews, Protel and Oracle. If you have an alternative PMS, we will work with you to "redirect" bookings through to your booking engine as a temporary measure until we are connected. 

Payments

  • We send you the reservation as if it were a direct reservation, including all the guest details and preferences. 
  • You use your payment system.
  • We send 100% of payments within 2-3 days of booking.  
  • We offer guests an exclusive 9% discount ($ALT Reward) off your Best Available Rate (BAR) and charge a 3% platform fee (invoiced 30 days after the booking is made).

How do I enable Instabook on StayAltered?

  1. Create your StayAltered account, choose a Host plan, and create your place listing.
  2. Create your Katanox account, connect your PMS, and map your units and rates.
  3. Confirm contracts with StayAltered.

What is Katanox?

When you connect your PMS to Katanox (a cloud-based distribution system) and accept a partnership with StayAltered, you enable StayAltered to pull units, offers, rates, and availabilities directly from your PMS  and push reservations (bookings and payments) directly to your PMS. 

The benefits of this include:

  • You’re in full control: rates, policies, content, and terms are set by you. 
  • You lower the risk of double-booking or outdated rates. 
  • You expedite the onboarding process and only need to do it once.
  • Sync availability, rates and content (does not support Single Use Rates
  • Receive direct bookings.
  • Automatic adjustments.
  • Minimum / maximum length of stay.
  • Close days for arrival / departure.
  • Closing rate plan for bookings.
  • Guest details, including their original email address.

How do I connect my PMS?

Here are detailed guidelines on how to connect your PMS. If you need additional assistance for your specific PMS, please contact a host liaison. StayAltered and Katanox team will support you throughout the process.